shipping-delivery-policy

At JSL Trading Sdn Bhd, we understand that receiving your order in a timely and satisfactory manner is important to you. That is why we are dedicated to providing our customers with fast and reliable shipping services.

Orders will be processed and shipped within 48 hours of receipt. We do not process or deliver orders on Sundays or Malaysian Public Holidays. Any orders placed during these days will be processed on the next business day. Delivery times may vary depending on your location and the shipping option selected.

1.Where does Good Sense ship to?

We ship within Malaysia and Singapore.

2. How much is the shipping cost?

Shipping fees are based on the weight of your order and the shipping option selected. The shipping fee will be calculated and displayed during the checkout process before you confirm your order. Our products are shipped out from Shah Alam,Selangor and it typically will be delivered within: 

• 5 working days for Peninsular Malaysia 
• 14 working days for Sabah and Sarawak 
• Upon request only for Worldwide

3. When will my order be shipped?

All our Good Sense products are ready stock and we ship out within 2 working days. You will get a shipment and tracking notification email as soon as your parcel is on its way. If your order does not arrive by the scheduled date, kindly contact the courier service provider with the tracking ID provided or speak to our friendly Good Sense customers service for assistance.

4. I need the order fast, can I pick it up from you?

Yes, items are available for pick up at our office at 55, Jalan Bulan U5/167, Bandar Pinggiran Subang, Section U5, 40150 Shah Alam, Selangor, Malaysia from Monday to Friday between 9am – 5pm. When you place your order, leave a note at checkout cart stating that you would like to pick up your order personally. We will contact you via email/Whatsapp once your items are ready for pick up.

5. Why is the tracking number not showing up on the system?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the shipping carrier’s website.

Courier companies usually take up to 24 – 48 hours to update and reflect the tracking status. So not to worry if you do not see the delivery status on the first day of shipping. However if you have difficulty tracking down your parcel, kindly contact us for assistance. Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the shipping carrier’s website.

6. When will my order be delivered?

Our shipping carrier will make every effort to deliver your order to the shipping address provided during the checkout process. If no one is available to receive the delivery, the carrier may leave a notice indicating that they attempted delivery and will reattempt delivery on the next business day.

7. What will happen if my order be Damaged or Lost Orders?

In the event that your order is damaged during shipping or is lost in transit, please contact us immediately so that we can assist you in resolving the issue.